Questions, questions, questions...

If you have questions, we (fingers-crossed) have answers!

Hopefully HumblePrint's service is clearly described in this website, but gathered here are answers to typical questions you may have. Click on a question to reveal the answer. If you have any other questions, please don't hesitate to contact us.

Production

  • How do I supply my artwork to you?
    Once you have placed your order, we will email you a confirmation and a link to use to upload your file/s. We will check your artwork before printing and advise you if there are any issues which need fixing.
  • What type of files can I upload?
    We prefer artwork to be supplied as PDF documents and recommend that you create the file using a professional layout program such as Adobe InDesign or Quark xPress; or an illustration program like Adobe Illustrator or Photoshop. Please ensure you use high quality originals as the old adage about making silk purses from sow's ears definitely applies to printing! We want your item to print as expected, so please see our Guides page which covers everything you need to make the most of our high quality production methods.
  • Can you provide design and artwork?
    We sure can! Just provide the assets for us to use, such as your logo, pictures and text so we can create the design and artwork. If ordering artwork only, we will also need an idea of the layout you'd like us to follow. Choose the service you need from the options available when ordering.

    Alternatively, if you're after something extra special, our studio at bcreative can provide a full creative service. Contact us without obligation to discuss your requirements before ordering.
  • What is your product range?
    We sell a wide range of printed materials. Our core range includes business cards, flyers, leaflets, booklets, stationery, greetings cards, postcards, stickers and posters. The full range is available directly from the home page. Just click on a product to go to its page, choose any options and order. We are constantly adding new products and variations, but if you need something different from what's currently on the this website, please contact us.
  • Can you supply items not listed?
    Certainly. Just let us have your requirements and we'll come back to you with a price and delivery details.
  • Can I have a different quantity?
    Due to our production methods we only offer fixed quantities such as those shown. Prices for very low quantities, or ones in between those listed, would be no cheaper than the next listed quantity up. We can, of course, supply larger quantities – contact us for a quote.
  • How is my product printed?
    In general, smaller quantities are printed on a digital press, while larger amounts are produced on traditional lithographic presses. For the sake of efficiency we may choose to print any amount lithographically, but in all honesty, quality-wise you shouldn't notice any difference. Everything we print passes through our world-class pre-press production process for the best results.
  • What happens after I place an order?
    Once you have placed your order, we will send you an email confirmation and a link to use to upload your file/s (or contact you to discuss design and artwork if you have chosen this option). Once we have checked your artwork it will be sent straight into the automated print system – note that no changes can be made once this happens, so please check your artwork carefully before submitting it to us.
    If we are creating your design and/or artwork, we will send you a proof copy which you need to check and approve before we can put your item/s into production. If changes or corrections are required, they need to be completed by this point as, due to the automated nature of our system, you will not be able to make changes or cancel the order afterwards.
  • How long will my order take?
    From receiving your final approval to print (by noon), our standard in-plant time is then 4 working days, plus a further day to cover the next-day delivery time. So you should receive your order in about a week from approval. You will receive a delivery day estimate once the job has been approved for print.
  • If I reorder, will my product be exactly the same?
    Our aim is that it should be, but as with any printing process, colours can vary slightly between batches. However, any variation should be insignificant. We will retain your artwork on file for future use for a minimum of 12 months, but we strongly advise that you retain a copy yourself just in case! To request a reprint, just order in the usual way and let us know that this is a reprint (quoting your original order reference). As usual, we will provide a proof for approval prior to printing.
  • I’ve noticed a mistake, can I change my order?
    Possibly, if it is prior to your job entering the printing phase of the process. But once you have supplied artwork to us, or have approved our artwork proof, your job will enter our automated production process very quickly, at which point changes are not possible. The whole job would need to be started again, and the printing paid for again. It is very easy to miss errors in familiar details, so it is particularly important to check all phone numbers, addresses, dates, times, prices and spelling in general before you give us the go-ahead to print. Our fast turnaround and great prices are achieved by automating our production process, so anything that interrupts that system is costly.
  • Can I cancel my order?
    Up to the point where you supply artwork or approve our artwork proof, you can cancel and receive a refund for any work (i.e. the printing) not completed. If your order included any bespoke design and artwork the cost of this will be deducted from your refund. Once you’ve supplied your own artwork, or approved the our artwork proof, your order will enter our automated production process at which point it is not possible to cancel and receive any refund. As we’re producing something just for you, it’s not possible to use any design or artwork done for anyone else.
  • What if there's a problem with my order?
    If you find something wrong, please contact us as soon as possible and we’ll do our very best to put things right promptly.

Service

  • How do I order?
    We’ve tried to make the online ordering process as easy as possible. Simply find the item you want from our product range and click on the price for the quantity you need to add it to your basket. In the basket you can select any options and then either carry on shopping or pay through our secure checkout service. Once you have placed your order, we will email you a confirmation and a link to use to upload your file/s.
  • What payment options do you accept?
    Our automated online system is set up to accept payment by credit / debit card or PayPal when you place your order. We can also accept payment by bank transfer (BACS), but if you wish to pay this way please contact us before ordering so we can send you a pro-forma invoice. Due to the bespoke nature of our products, we require full payment before we start work. All our online payments are conducted through Stripe or PayPal; both trusted and secure payment solutions. We do not take card payments by phone.
  • Is my payment secure?
    All online payments are made via Stripe’s secure payment server. Stripe is the leading online payment provider for small businesses around the world. Stripe will never divulge your credit card information to anyone, including us, so you can rest assured that your card details are safe. To read more about Stripe, visit their website by clicking on their logo at the bottom of any page on this website.

    Payments can also be made via PayPal, an internationally recognised payment provider. You do not have to have a PayPal account to use their service to pay by most credit or debit cards. To read more about PayPal, visit their website by clicking on their logo at the bottom of any page on this website.
  • Do prices include delivery?
    All of HumblePrint's prices include next day, signed for courier delivery to your UK address. If you are not going to be in, you may specify a different UK address.
  • How will my printing be delivered?
    Your order will be delivered on a next-day service by a national courier service. The actual courier will be chosen in order to provide the best service for your order. Collection from the print works is not available.
  • Can I deliver to a different address?
    Of course. When you checkout, you can choose to deliver to your invoice address, or to any alternative UK address you enter.
  • Where do you deliver to?
    We can deliver to anywhere in the UK. If you need a delivery outside the UK, we can arrange this. There will be additional costs and longer delivery times, so please contact us before ordering.
  • How do I change the delivery address?
    Contact us as soon as possible if you need to make a change. We can usually change the delivery address while your order is in progress at the print works without charge. But once delivery is in progress, there may be an additional cost involved.
  • How is my order packaged?
    Your order will be despatched in sturdy cardboard packaging, designed specifically to provide maximum protection for our products.
  • Do the prices include VAT?
    As a VAT registered business, we must charge VAT at the prevailing rate on our sales. For clarity, and as many of our customers are small businesses, all our prices are displayed including VAT where applicable. VAT on print is quite a complex subject, but in general, flyers, leaflets and booklets do not attract VAT, whereas most other items do. We will supply a detailed invoice showing any VAT. If you are an EU VAT registered business, let us know your VAT details before ordering so that we won’t have to charge you the UK VAT.
    To find out more about VAT on printing, visit the HMRC website and search for VAT Notice 70110.
  • How can I contact you?
    You can speak directly to the proprietor, Bob Bryant, on 077400 76173, or send a message via the Contact page.
  • What are your opening times?
    You can place your orders online at any time, but our usual office hours are 09:00-18:00, Monday to Friday. We will do our best to respond promptly to all emails and messages, but a reply outside these times is not guaranteed. Our print works turnaround times only include weekday working days.
  • How environmentally friendly are you?
    The standard papers we use are sourced from reputable paper mills and are fully FSC compliant (Forestry Stewardship Council). In house, we take great care to reduce print waste and lessen our environmental impact. We have 100% post-consumer waste recycled options on some products and are adding more.
  • What happens if my order is late?
    When you order, we will give you an estimated delivery date within a two day window. i.e. 'Your order should be delivered by Wednesday next week'. This means it may arrive on either Tuesday or Wednesday. Before the delivery day you will receive an email confirming when delivery will take place.

    If there's no-one in when the courier calls, you may be charged for redelivery. Note that a signature will be required on delivery.

    If we fail to deliver by the latest day we advised (through no fault of yours), we will give you a credit of 10% per day missed against future orders. If we fail to complete your order within five working days of the latest delivery date, you will receive a full refund and get to keep the goods when they do arrive.
  • I have a question about my order, what should I do?
    Please contact us if you have a question about an invoice or payment you’ve made. To get copies of invoices, just drop us an email and we'll gladly supply copies by return.

We'd like to stay in touch...

Join our (very) occasional newsletter and offers list. We will never share or sell your details.