Privacy Policy

Privacy policy

Note that this page is due to be updated to comply with the General Data Protection Regulation (GDPR) which comes into effect on 25 May 2018. We believe our current policy meets the basic requirements, but acknowledge that additional safeguards will need to be put in place in order to be fully compliant. Check this page for future updates.


Privacy matters but it can be confusing. This page explains my approach to privacy on all my websites and how it affects you.

Short version
  • I collect anonymous statistics about your visit, such as which of my web pages you viewed.
  • Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.
  • If you sign up with me I take great care to keep your information safe and will never share it with others without your express permission.
  • I never share your data with 3rd parties except to help me deliver my own services.
  • These are just the key points. If you would like further details, please read on...
Measuring my visitors

I measure visitors to our website using Google Analytics. This records what pages you view within the site, how you arrived at the site and some basic information about your computer. All of that information is anonymous – so I don’t know who you are; just that somebody visited my site.

The information I collect from analytics helps me understand what parts of my sites are doing well, how people arrive at the site and so on. Like most website owners, I use this information simply to make the website better.

You can learn more about Google Analytics or opt out if you wish.

Facebook, Twitter and other social networks

These services provide social buttons and similar features which I use on my website – such as the “Like” and “Tweet” buttons.

To do so we embed code that they provide and I do not control myself. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. I do not have any access to that information, nor can I control how those networks use it.

Social networks, therefore, could know that you’re viewing this website if you use their services (that isn’t to say they do, but their policies may change). As my website is remarkably inoffensive I imagine this is not a concern for most users.

Cookies

A cookie is a small text file that is stored within a user’s web browser. A cookie does not contain software programmes, spyware or viruses and most websites you visit will use cookies in order to improve your user experience – e.g. enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

What are the advantages of cookies?
A cookie contains information linked from a web browser (the user) to a specific web server (the website). If a web browser accesses that web server again, the web server can read the last information processed. Cookies ensure a user-friendly experience for many online offers and services – e.g. language preferences, privacy settings, shopping baskets on online shops, relevant adverts etc.

What cookies do I use?
Google analytics: This is to generate statistical information as described above. The information is NOT personally identifiable.

Can I control cookies?
Yes. Web browsers offer cookie management settings, usually found in the browsers tools option. Users can delete specific cookies and it is even possible to set a browser to reject all cookies. However, choosing to disable all cookies could significantly affect your web browsing experience as many Internet services rely on them.

 

If you sign up for a service

When you sign up for any of my services – paid or otherwise – I will record specific personal information about you, such as your name and email address.

I will also collect and store information about your use of our services so as to improve them. For example, I keep a log of what features are being used at any time.

I also log account and transaction history for accounting purposes and to monitor my business activities.

Emails

I will send you email notifications regarding your order (such as order confirmations, invoices or despatch notifications) as part of the service. I may also send you information which you have specifically requested (such as newsletters or special offers), which you can opt out of at any time.

I will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver my own services, as detailed above.

Online payment

I use a variety of payment providers to bill for our products online. These companies will have access to your personal and payment information. When paying by credit card, I do not ever have any access to your credit card details.

The third parties I use are Stripe (to process credit cards) and PayPal (to process credit cards and accept payment via PayPal).

I share information with these companies only to the extent necessary for the purposes of processing payments you make via my website.

Security

I take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

  • Use of SSL encryption for sensitive data
  • Hardware stored in secured datacentres behind firewalls
  • All access to information restricted by password and/or secure key
  • Restrictions to what information can be accessed via any location

Whilst I take great care to ensure any confidential information remains protected, I cannot guarantee the security of data sent over the Internet.

Of course, you are responsible for keeping your passwords and user details confidential. I, or anyone genuinely acting on my behalf, will never ask you for your password, so please don’t trust anybody asking you for it.

Updates to this policy

I may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version.

Any questions?

If you have any questions about this privacy policy or your personal data, please write to me by email , or by post to:

  • Robert Bryant
  • 1 Hartley Fold Cottages
  • Kirkby Stephen
  • Cumbria
  • CA17 4JH

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